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7/19/2025 12:51 - Meeting with Alex - Product Manager

Recording

Alex (Product Manager)

We've had multiple complaints from U.S. users trying to send money to Spain. Transfers from Chase to CaixaBank take 3–5 business days and cost upwards of $35.

💡 Clarify why transfers are slow — is it the network, regulation, or our processor?

Jess (Designer)

Do we know what's causing the delay — is it a SWIFT issue, or related to how Chase handles outgoing wires?

🧠 Consider surfacing delivery time estimates in the UI to set user expectations.

Alex (Product Manager)

That's a good idea — we could show an ETA badge during the transfer review step.

🧠 User frustration may come from lack of transparency. Highlighting cost + speed at initiation may improve trust.

Jess (Designer)

Got it — I'll mock up a flow where users see both estimated arrival date and the full fee breakdown before confirming.

✅ Task created: Jess to design enhanced transfer summary screen

Alex (Product Manager)

Let's also look into a partner that offers faster rails — maybe Wise or SEPA Instant.

✅ Task created: Alex to explore SEPA Instant partnership

AI Insights

• High-cost transfers identified

• User experience pain points detected

• Transparency solutions suggested

Action Items

Jess: Design transfer summary

Alex: Research SEPA Instant

Key Topics

International TransfersSWIFTUser ExperienceCost Optimization

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